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©2017 by Quai bicycle. Proudly created with Wix.com

Life Time Warranty on all Quai Wheelsets

   Quai wheels will repair or replace at its option any wheel/rim it determines to be defective. The warranty will be in effect for the lifetime of the original registered owner.

 

   This warranty covers defects in materials and workmanship when used normally in accordance with our Quai guidelines.

  • Proof of purchase with date is required.

What is not covered by Quai wheels Lifetime warranty.

  • Improper alternation or Installation of Components parts or accessories not originally intended or compatible with Quai wheels.

  • Failure to perform maintenance or service at appropriate intervals

  • Improper assembly

  • Crash, Neglect, improper maintenance, or abnormal, excessive, or improper use.

  • Corrosion and normal wear and tear.

Limited warranty information

       Your new Quai product is warranted to be free from defects in material and workmanship for two (2) years from the date of purchase. Proof of purchase is required for any warranty claim, and this is a limited warranty, subject to all of the terms and limitations set forth or referenced below. 

 

Quai warranty does not cover

  • Normal wear and tear of the Product.

  • Damages caused by the transportation, handling or storage of the Product.

  • Damages caused by the mounting and assembly of parts which are not appropriate or alteration and modifications to the product.

  • Damages caused by misuse, abuse, negligence or accidents.

  • Damages caused by ramp/dirt jump, stunts, and or similar acts other than normal trail and/or road riding.

 

Warranty claims

 

  • Please contact your local authorized dealer regarding defects and or damaged product.

  • Authorized dealer will determine if product can be serviced at location or shipped back to Quai for replacement.

  • All RMA will be handled by local authorized dealer. 

  • If you decide to repair a defective product or services other than Quai authorized dealer, the authorized dealer has the right to void all warranties 

 

Limitations

You must buy from an authorized dealer in order to qualify for any limited warranty replacement or repair.

QUAI SHALL IN NO EVENT BE LIABLE FOR DEATH, INJURIES TO PEOPLEOR PROPERTY OR FOR INCIDENTAL, CONTINGENT, SPECIAL OR CONSEQUENTIAL DAMAGES ARISING FROM THE USE OF OUR PRODUCTS.THE FOREGOING WARRANTY IS THE SOLE AND ENTIRE PRODUCT WARRANTY OFFERED BY QUAI AND IS IN LIEU OF AND ANY AND ALL WARRANTIES NOT EXPRESSLY SET FORTH HEREIN, INCLUDING BUT NOT LIMITED TO ANY WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, WHICH WARRANTIES ARE EXPRESSLY DISCLAIMED AND EXCLUDED TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW.

Caution 

Check to see if speed release quick release system is properly secure before every ride. If quick release system is not properly secure it may cause wheel or bicycle to malfunction and cause serious bodily injury or death.